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New Member

cisco agent desktop 6.1 cannot go to login state

Hi,

I have installed CAD correctly and login with username and password successfully, when i try to change the state of the agent, i receive the attached message.

can anybody help me to solve this issue.

2 REPLIES
Silver

Re: cisco agent desktop 6.1 cannot go to login state

Following Urls will help you:

Agent Unable to Log Into Cisco Agent Desktop:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801786cb.shtml

Cisco IPCC Express Fails to Log in to Agent Desktop:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801cb9d7.shtml

New Member

Re: cisco agent desktop 6.1 cannot go to login state

Thank you for your help, i have restarted the CTI service in the call manager the issue is solved.

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