I am trying to figure out how to add a 5 second automatic Not Ready or Wrapup timer after Inbound ACD calls complete into an IPCC 7.0 environment. We are using the CTI Toolkit Agent Desktop 7.0; NOT CAD.
Currently I have agents setup to automatically go into Wrapup, but they forget to go Ready sometimes. Without the Auto-Wrapup envoked they get back to back calls. They really need those few seconds inbetween calls to finish up the files they are working on and maintain their sanity.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...