Cisco Agent Desktop becomes non responsive when updating agent status
IPCC Express Premium: 4.0(3)_Build080
Cisco Agent Desktop becomes non responsive or slow when updating agent state or changing agent state, and Reports & Statistics hangs CAD.
Performance degrades rapidly over 30 mins or less to the point where the CAD almost becomes un usable. Calls will still release from the queue, but changing agent state almost becomes impossible. Agent Reports such as Skills Statistics to check Calls in Queue will basically timeout and CAD becomes non responsive.
I discovered many TIME WAIT sessions on client side talking to port 59003, and on the server side responding with TIME WAIT sessions (with netstat). There were at least 10-15 sessions per CAD.
Restart of the Cisco Desktop Recording & Statistics Service resolves the issue immediately, and Agents became responsive immediately.
The box should be upgraded yes, but has been rock solid for a year. No updates have taken place other than standard desktop level patching.
I suspect this is a server side issue, but logs are absolutely clean. Any ideas on where to look? Client side, could clients be aggravating this service somehow?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...