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Green

Cisco Agent Desktop - branch-offices need different languages

UCCE 7.2(7), CVP 4.0(2), CAD 7.2.1 SR2

When installing the CAD services, the installer asks for the language. I selected English, so when I use the Tomcat URL http://<IP>:8088/TUP/CAD/Install.htm to install an Agent Desktop, the .msi file it pulls down is already configured in English.

How do I change it so I can pull down a French one, a German one, an Italian one etc?

I have branch-offices in different countries (UCCE/CVP) and I want CAD to be in the correct language.

The documentation says that CAD 7.2 has "Support for Windows MUI language packs" and that the Agent and Supervisor apps are localized in many languages.

As I noted, during the install of CAD services the installer asks for the language. The manual says:

From the drop-down list, select the language for contact center agents to use.

This selection determines which localized version of the desktop applications will be installed on agents' and supervisors' desktops. See "Operating Environment Language Requirements" on page 30 for more information.

Have any of you got CAD working in multi-language contact centers?

Regards,

Geoff

10 REPLIES
Green

Re: Cisco Agent Desktop - branch-offices need different language

Bumpitty bump.

Regards,

Geoff

Green

Re: Cisco Agent Desktop - branch-offices need different language

Not mentioned in the 7.2 installation guide, but there is a new paragraph in the 7.5 installation manual that covers it.

"A site cannot support more than one localized language. All agents and supervisors must use the same language-there cannot be some agents and supervisors using one language and other agents and supervisors using another language."

Regards,

Geoff

Re: Cisco Agent Desktop - branch-offices need different language

That's a bummer, but glad you found your answer, 5 for you.

david

Community Member

Re: Cisco Agent Desktop - branch-offices need different language

Too bad, I saw your question, but haven't worked on a multilingual setup (hence, not much use to answer, unfortunately).

One might expect that installing CAD services on a test/temporary system might provide you the localized CAD MSI's, but I can imagine what a TAC engineer might think of it if they came across it.

--bas

Green

Re: Cisco Agent Desktop - branch-offices need different language

Yes, I have certainly thought of doing exactly that. We are on the same page.

Regards,

Geoff

Community Member

Re: Cisco Agent Desktop - branch-offices need different language

You can use the web version CAD-BE. Your internet explorer need to be in the language you need CAD.

http://IPADDRESSIPCC:6293/cadbe/CAD-BE.jsp

Louis

Green

Re: Cisco Agent Desktop - branch-offices need different language

Thank you. CAD-BE is not what we prefer in our deployment, but that's good to know.

Regards,

Geoff

Re: Cisco Agent Desktop - branch-offices need different language

Geoff,

I've encountered the same request to have localized CAD in multiple languages on the same CAD server. Did you ever come up with a solution?

Green

Re: Cisco Agent Desktop - branch-offices need different language

No solution as of 7.5. I don't know if this is on the execute commit list for CAD 8.0.

Regards,

Geoff

Community Member

Re: Cisco Agent Desktop - branch-offices need different language

The documentation says that CAD 7.2 has "Support for Windows MUI language packs". How is "Support for Windows MUI language packs" in Cisco? Thanks you.

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