I am looking for some help on how to set up call monitoring with CAD-BE and Cisco Desktop Supervisor for UCCE 7.5. I have been researching this for the last few days, and all I found so far is that I need to set up the Server and Unified CM capture methods in order to make it work. The server method requires spanning traffic on the switch where the server is connected. The problem is that our network follows the Cisco L3 campus routed design; therefore, I cannot span VLAN's across switches. Is there other way I can set it up without having to span the traffic? Any help is greatly appreciated.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...