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New Member

Cisco Agent Desktop (CAD) in Arabic

Hi,

I would like to change the CAD interface in arabic language for a  customer in middle east. I know that we can re-develop the agent desktop  using the UCCX-CTI, but that would be quite a lengthy track only for a  language change.

Is there any better alternative available using some CAD customization or something?

If not, are there any sample source code in java or any other language for a simple agent desktop?

Or if there's any possibility of doing the same for CAD-BE.

Thanks for your help,

Jawad

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Cisco Employee

Cisco Agent Desktop (CAD) in Arabic

Jawad,

What is your UCCX version ?

GP.

New Member

Cisco Agent Desktop (CAD) in Arabic

We are using UCCX version 8.5.

Cisco Employee

Cisco Agent Desktop (CAD) in Arabic

Checkout " System Parameters Menu Option " on page 432 of UCCX Admin Guide .

Once you change this value, you will have to reboot the cluster & run Cisco Unified CCX Desktop Client Configuration tool on a client box to create new MSIs in the server for CAD/CSD/CDA.

GP.

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New Member

Cisco Agent Desktop (CAD) in Arabic

Hi,

We are having the same requirement for CAD in arabic.

If you were successful in making it, please let me know the exact value you have given"Customizable Locale".

We have tried by giving "ar_QA" and "ar-QA", and still the CAD interface was in english.

Best regards,

Gangadhar.

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