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New Member

Cisco Agent Desktop Error Agent cannot go ready

Agent can log onto CAD but cannot go ready. Getting error message "Resources device is off"

"The agents extension is out of service. Ready state change and call control operations cannot be performed"

6 REPLIES

Re: Cisco Agent Desktop Error Agent cannot go ready

check your settings in configuration manager if all is a OK. Try logging on the user on hard phone .

Did some things changed or the user never logged on?

Baseer.

New Member

Re: Cisco Agent Desktop Error Agent cannot go ready

I restarted the CTI manager and that fixed it.

New Member

Re: Cisco Agent Desktop Error Agent cannot go ready

Running into the same issue, did restarting the CTI Manager completely fix the issue or has it came back?

Thanks,

Dan

Cisco Employee

Re: Cisco Agent Desktop Error Agent cannot go ready

It should do.

Problem is usually tied up to the device registration with the CTI Manager component, you could try to reset the phone as well or unassociate and reassociate the extension from the JTAPIUser as well before going for the CTI reset.

Regards,

Riccardo

New Member

Re: Cisco Agent Desktop Error Agent cannot go ready

Yes that completely fixed the issue.

New Member

Cisco Agent Desktop Error Agent cannot go ready

Yes, Restarting CTI manager fixed issue(temporary).

I'm running CUCM 8.6.2.10000-14 and i guess its some Bug with CTI behaviour, because it is not only CTI problem.

Im going to microUpgrade to last stable 8.6 version in next couple days. Hope this will help to completely fix issue.

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