When I launch CAD, I get an error message prior to logging in. The message is "A Configuration update is necessary, however, you lack sufficient privileges. Administration privileges are required to perform the update. Do you wish to continue?"
Has anyone else received this error? I did not ever receive this error loged in as a regular user on the laptop that I used for lab testing, but do receive it on all desktop PCs that were put into production with user privileges. It doesn't matter if you click yes or no, it still continues to the login.
On some PCs that get this message, I still get any updates I make to the CAD confiuration using Cisco Desktop Administrator. Others do not get the updates.
Yes, log in as an administrator and run CAD, then you should be able to update the CAD software. More than likely an ES or patch was installed on the CAD server which requires the clients to be updated.
If Enterprise you can update CAD by going to http://IP OF CAD Server:8088/TUP/CAD/Install.htm
Thanks. I think I had just tried this and it did work, but would like to confirm it is the same thing you are talking about.
I logged in as a Local administrator and launched CAD. I then logged out and back in as a regular user and did not receive the error message. I was, however, able to receive configuration updates made through Desktop Administrator.
Please let me know if this is what the same as you talking about. It does sound the same to me, but I didn't see in your reply where a regular user logged in after the administrator. I assume that is what you are talking about but wanted to make sure.
I wasn't able to locate where to disable auto update in the CAD Administrator. Do you happen to know how to do it?
Also, have you found a way to effectively manage CAD without giving users administrator privilege? For example, possibly using Microsoft SMS to launch the CAD software after hours whenever an update to CAD is loaded on the UCCX server? I'm thinking this might be able to replace manually logging in to launch CAD as an administrator.
Correct me if I'm wrong. Administrator privileges are only required for application updates and not to receive the updates to the CAD GUI, such as adding or removing a button from the CAD menu bar.
I have an update for this thread. SMS did work for updating CAD for minor release updates, but when we just recently upgraded our UCCX server the update contained a CAD service pack that required an acknoledgement to continue the install. SMS was not able to remotely install this service pack.
Our entire call center was down for half a day while we were remotely logging into every PC to perform the service pack update. This is by far not an effective way to manage a product.
Has everyone else using this product just given their agents admin rights to their PC?
Please let me know if anyone else is dealing with this issue.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.