Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cisco Agent Desktop Issue

Hi,

Need fix problem with Agent Desktop can't I open, they say me about license administrator or resources are inactive, but on Control Center Services are Running.

Thanks.

Hanzel.

2 REPLIES
New Member

Re: Cisco Agent Desktop Issue

Hi Hanzel

If UCCX

Could be an issue with the agents phone not being associated with the RMCM user in CUCM.

Or

Simple as access between CAD and UCCX, make sure no firewall is on and test again.

hth

andy

New Member

Re: Cisco Agent Desktop Issue

Andy, thanks for your answer.

I fixed problem, reinstall all CRS and download one more time CAD and works fine.

Thanks a lot.

154
Views
0
Helpful
2
Replies
CreatePlease login to create content