Cisco Agent desktop not responding

[shaikh ibrahim]

                   Hi ,i am facing the issue wit CAD ,if we open first time it doesn't respond . After restarting the application it works and call routs properly.

Any help will be appreciated..

Br,

SHIB

[anchoudh]

Hi Shaikh,

Please check the below points.

1. Did you logout the CAD properly in the last time, if yes, also please check if the Agent.exe is not running from your windows task manager.

2. Make sure that antivirus\fiewalls on the CAD box are not blocking any ports.

3. If its only happening on one box, try uninstalling and reainstalling the CDA software once.

4. Id the problem still persists, try rebooting your UCCX boxes and recheck.

5. After all these iterations if the issues exists, attach the CAD logs (threshold level) and will see what is really happening here.

Hope it helps.

Anand

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[shaikh ibrahim]

Dear Anand , it is happening with all PCs ,can you help me how to obtain CAD logs...Thankyou

[anchoudh]

Hi Shaikh,

CAD logs are located in the below path,

C:\Program Files \Cisco\Desktop\log

To enable tracing on the CAD\CSD,

• Turn on CAD and CSD debug, Open the configuration file         C:\Program Files\Cisco\Desktop\config\agent.cfg (supervisor.cfg in the         case of Supervisor) and make sure the config parameters set as below:
  
  - Size=30000000
  - Files=40
  - Threshold= TRACE

Hope it helps.

Anand

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[shaikh ibrahim]

Dear Anand,

                  Help me to fond out from where i can set size a,files and treshold..Thankyou

[anchoudh]

Hi Shaikh,

On your CAD\CSD client boxes, navigate to ,

C:\Program   Files\Cisco\Desktop\config\agent.cfg (supervisor.cfg in the          case  of Supervisor) and make sure the config parameters set as below:

- Size=30000000

- Files=40

- Threshold= TRACE

And please note down the time stamp of the client box when the above issue is happening and collet the logs during this time stamp and post it back.

Hope it helps.

Anand

[Cisco Kbsl]

Hi Shaikh,

Have you find the root cause for this? We are facing similar issue. We are using UCCX 10.6

Anyone who can help on this?

Thanks

KBSL