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Cisco Agent Desktop requirement

Can I have only agent ip phones without Cisco agent desktop?

(In case I do not want CTI pop-ups and all we want is to attend the call)

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Re: Cisco Agent Desktop requirement

Yes, you can.

Follow this link to configure it:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

Hope this helps,

Juan Luis

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