Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cisco Agent is changing itself the status from "Ready" to "Not ready" or "Reserved

hi,

Cisco Agent is changing itself the status from "Ready" to "Not ready" or "Reserved.Moreover customers reported that when they try to call user's number they are being transferred to other division.

 

Regards,

Sangavi.

4 REPLIES
Cisco Employee

Hi Sangavi , CAD agent will

Hi Sangavi ,

 

CAD agent will never go in reserve/not ready without any reason . To find the root cause .

Please check agent state detail reports . If call is getting forwarded  to some other number then

please check phone configuration of agent .

Regards

Ravi

New Member

Hi Ravi,Thank you for your

Hi Ravi,

Thank you for your suggesstions. The problem is resolved.

The agent had accidentially clicked the Forward button while dialling the number. Because of activating the Call Forward option, the calls are transferred.

Regards,

Sangavi.

New Member

Had a similar issue and,

Had a similar issue and, indeed, found that the agent had accidentally hit CFwdALL before dialing. 

New Member

The agent had accidentially

-

285
Views
17
Helpful
4
Replies
CreatePlease login to create content