I tried to use the Sup Assist Button in Cisco Agent Toolkit. But, when i clicked in, every agents gets my "Call", because the Sup Assist button have the functionality of answer the agent, if he click the Sup Assist Button. How can i do to call only the supervisors?
I am not sure you're using this correctly or you have not read the documentation. Check out the CTIOS System Manager document and it will give you an example of how to use the Assist and Emergency buttons. In short, the Assist button will place the customer on hold and make an outbound call to a dialed number specified in the agent desk setting for that agent. At that point, the call is treated as any new call with its own ICM script, skill group, etc.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...