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kmm
Community Member

Cisco CAD agent could not communicate with WIM

Our Cisco CAD agent could get webchat session even though "Ready state" on Webchat session.

Moved agent extension to other properly working CAD PC, still same issue.

6 REPLIES
Green

Re: Cisco CAD agent could not communicate with WIM

Perhaps you could provide more details.

Regards,

Geoff

kmm
Community Member

Re: Cisco CAD agent could not communicate with WIM

An agent could not get web chat session even Ready State in Availabilty. The problem is only new agent assigned to WIM service. The other existing agents are working well. I did refresh Agent assignment service in the Chat session at System partation in the WIM. Now new agent worked web chat well.

Seem to be need to refresh agent assignment service everytime new user added. I tested it.

If you have great idea to fix this issue properly, great appreciated.

Regards,

Community Member

Re: Cisco CAD agent could not communicate with WIM

I m having almost the same issue. For some agents WIM chat is working while for some agents it shows "Agent Not Available" while agent is login and Ready state. I have also refresh the Agent Assigmnment Service but in vain. Any help would be appreciateable.

kmm
Community Member

Re: Cisco CAD agent could not communicate with WIM

Hello,

I did refresh Agent assignment service in the Chat session at System

partition in the WIM. Now new agent worked web chat well.

Seem to be need refresh agent assignment service whenever a new user added.

On Wed, Jan 5, 2011 at 4:10 AM, sheeraz.saeed <

Community Member

Re: Cisco CAD agent could not communicate with WIM

which version ru using?

kmm
Community Member

Re: Cisco CAD agent could not communicate with WIM

The version is CIM 4.2.4.

On Thu, Jan 6, 2011 at 6:11 AM, lohjintiam <

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