Cisco CCX historical reporting

[fxavoip12]

Hi,

We have upgraded from IPCC to Cisco CCX. 7.0(1)SR05_Build504. When i run report

Contact Service Queue Service Level Priority Summary Report the Service level is set to 5 Seconds. How can i change this to 20 Seconds.

I have searched around and found that i need to channge

CSQ.serviceLevel.

how and where do i change this and what is the impact.

Thanks

David

[Tanner Ezell]

Change this under the CSQ settings (appadmin).

On Mon, Aug 9, 2010 at 11:27 PM, fxavoip12

[Walter Solano]

Hello David,

As it was mentioned before the SLA can be change under the CSQ (Subsystems->RmCM->Contact Service Queues) configuration. you can find more information of how to do that in the UCCX admin guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf

HTH

Please rate this post if was helpful

Walter Solano