We have already configured the adapters and sticky agent in UCCE. The issue here is how will CIM system will capture the agent id and sent that to the UCCE system. If we test the data link with static value we get the agent id,but when we test the usage link we find the "404 not found error".
From the logs we can find that the CIM system is rejecting the mail and send it to the default queue.
Note- Our requirement is to route the mail to the preffered agent for the first time when the customers mails to the Contact center.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...