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Cisco Contact Center 7 logic

Hello, i've a question about UCCX system prompts

when an incomming call goes to the CSQ, he will hear a prompt, that the waiting time about 60 seconds, can i change something next time people will hear "your waiting time 1 minute or 1 minute and 10 seconds and so on"?

is it possible?

thank you

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: Cisco Contact Center 7 logic

The numerical value is obtained from the Get Reporting Statistic step. You are free to use the value given; or, make assumptions and use another value based on what is returned. Example: If the Expected Wait Time is less than sixty seconds, use "Less than one minute" instead of saying "38 seconds".

The system prompts will only generate the numerical value: first, one, tenth, ten, etc. You would need to concatenate this with whatever verbiage you choose. Example: "You are the person in queue." This would be three prompts: example1.wav example2.wav.

The same story for time. It will only generate the value, all of the surrounding verbiage is up to you.

Please remember to rate helpful responses and identify helpful or
1 REPLY
VIP Super Bronze

Re: Cisco Contact Center 7 logic

The numerical value is obtained from the Get Reporting Statistic step. You are free to use the value given; or, make assumptions and use another value based on what is returned. Example: If the Expected Wait Time is less than sixty seconds, use "Less than one minute" instead of saying "38 seconds".

The system prompts will only generate the numerical value: first, one, tenth, ten, etc. You would need to concatenate this with whatever verbiage you choose. Example: "You are the person in queue." This would be three prompts: example1.wav example2.wav.

The same story for time. It will only generate the value, all of the surrounding verbiage is up to you.

Please remember to rate helpful responses and identify helpful or
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