I'm attempting to do some capacity planning for the number of IVR ports needed for our call center. Is there a method to set up some type of monitor so that it can "watch" the number of IVR ports being used and send out an alert if it surpasses a threshold number? Or is there some type of "all IVR ports busy report" in the system? Or is there even an SNMP value that I could query on for this? The included realtime reports aren't really helpful because you'd have to watch them all day to determine what the port activity level is. Any feedback would be appreciated. Thanks.
I guess our friend is looking for an IVR port report to know if he is having saturation on the ports and size new campaings, not for information about tcp ports used by the ivr and applications.
I don't know if any of you have seen the real time monitoring tool... you can get the application summary but you are not able to see it for a day or two all the time, do you know if you can have a monitor that logs the activity and taking care about the pikes or saturations based on the ivr port utilization?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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