Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

Cisco CRM Connector

Hi,

Did anyone install or configure the Cisco CRM Connector? It's a connector that integrates Cisco Callmanager and IPCC Express with Microsoft Dynamics CRM.

2 REPLIES
New Member

Re: Cisco CRM Connector

Hi,

I wanted to know the benefits of the integration with IPCC Express.

With Callmanager, we have the 'click-to-dial' function that generates a popup window for a new call activity. But with IPCC Express I exactly followed the procedure for the integration described in the Cisco docs but I didn't get any result.

Could someone help me?

Thanks

New Member

Re: Cisco CRM Connector

Depending on how many folks you are trying to install this for you might want to look at an application from Netelligent called Interact. Very scalable with several customer intelligence features.

212
Views
0
Helpful
2
Replies
CreatePlease to create content