Cisco CRS Node Manager Fails

[mnour401917_2]

Hi all

I have a problem with the IPCC software i installed,

CRS Node Manger fails to start, This is the error Messege i get.

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5/18/2007 9:40:30 AM Service Control Manager Error None 7031 N/A NLCCM01 The Cisco CRS Node Manager service terminated unexpectedly. It has done this 5095 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

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Thank you for your help

[Aaron Harrison]

Can you post your MIVR logs (c:\program files\wfavvid\log\mivr) from the time when the service last restarted?

Thanks

Aaron

[mnour401917_2]

Hi Aaron,

Thanks for your responce, The logs are too big...but i have some files attached

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1871: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-ModuleRunTimeFailure:Run-time Failure: Module Name=JTAPI Subsystem,Module Run-time Failure Cause=7,Module Failure Name=JTAPI_PROVIDER_INIT Cisco Jtapi version 2.1(3.14) Release,Module Failure Message=com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1872: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1873: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider(com/cisco/jtapi/CiscoJtapiPeerImpl)

1874: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.getJTAPIProvider(SubsystemJTAPI.java:1341)

1875: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.access$200(SubsystemJTAPI.java:130)

1876: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$2.run(SubsystemJTAPI.java:1118)

1877: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:684)

1878: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:480)

1879: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:756)

1880: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)

1881: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:777)

1882: May 26 12:01:00.465 WST %MIVR-GENERIC-4-ModuleRunTimeFailure:Run-time Failure: Module Name=JTAPI Subsystem,Module Run-time Failure Cause=7,Module Failure Name=JTAPI_PROVIDER_INIT Cisco Jtapi version 2.1(3.14) Release,Module Failure Message=com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1883: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1884: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider(com/cisco/jtapi/CiscoJtapiPeerImpl)

1885: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.getJTAPIProvider(SubsystemJTAPI.java:1341)

1886: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.access$200(SubsystemJTAPI.java:130)

1887: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$2.run(SubsystemJTAPI.java:1118)

1888: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:684)

1889: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:480)

1890: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:756)

1891: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:777)

1893: May 26 12:01:00.465 WST %MIVR-SS_TEL-6-GET_NEW_PROVIDER:Attempt to get JTAPI provider:

1894: May 26 12:01:00.699 WST %MIVR-LIB_CFG-3-CONFIG_FAIL:Fail to load ldap configuration file: Exception=java.sql.SQLException: No master CDS

1895: May 26 12:01:00.699 WST %MIVR-LIB_CFG-3-EXCEPTION:java.sql.SQLException: No master CDS

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cheers

[balukr]

Did you fixed this problem?

We have the same exact issue now and I just want to know it is a easy fix or I have to open a TAC case.

Thanks for your help

Bala

[mnour401917_2]

Yes,

I would suggest opening a TAC Case.

If you are using Active Directory, to have the correct LDAP information on your CRS Server.

For me TAC gave up on it, and i have to reinstall the Server, rename the Cluster.

cheers

[bleichj]

I also had this same issue.

Tac told me to do a repair/reinstall but this did not fix the problem.

They told me I had to restore for the latest backup after 3 hours with TAC.

[nmcloughlin]

Hi Aaron, I'm having the same trouble, what did you do to solve it?

Thanks!

Best Regards

[goranpilat]

Hi,

I had the same thing on the freshly installed system. I think it happens if you change IP address after installing CRS. In that case run Postinstall.exe and change IP address there.

c:program files/cisco/desktop/bin is the location

bye

goran Pilat