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Cisco CRS Password Recovery

After swapping hard disks between two servers I can not access CRS Administration page through LDAP authentication. Default username/password Administrator ciscocisco doesnt help.

This guide doesnt help either

http://www.ciscosystems.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00805a7acc.shtml

I can not find files mentioned in it. Not sure about our version, I am new to Cisco Contact Services. All I know is that it was configured with LDAP authentication.

Any suggestions?

Thank you in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Cisco CRS Password Recovery

Hi,

Are you using a Linux CUCM? If so, then the password recovery procedure is different.

To recover the password:

1. Go to Start->Run and type cet and hit Enter

2. Click No at the prompt

3. On the left, find AppAdminSetupConfig

4. Double click the row at the right

5. On the second tab, change the dropdown to FRESH_INSTALL and hit Apply and Okay

Now, login to AppAdmin with Administrator/ciscocisco and run through the install again making sure that the AXL user authentication is configured correctly. All other configuration like licenses will be retained so there is no need to change/add/modify anything else. At the last screen, choose a user from the CUCM End Users database to be the UCCX Administrator. Once this is complete, close the web browser, open AppAdmin back up and login with the user selected.

5 REPLIES
Cisco Employee

Re: Cisco CRS Password Recovery

Hi,

Are you using a Linux CUCM? If so, then the password recovery procedure is different.

To recover the password:

1. Go to Start->Run and type cet and hit Enter

2. Click No at the prompt

3. On the left, find AppAdminSetupConfig

4. Double click the row at the right

5. On the second tab, change the dropdown to FRESH_INSTALL and hit Apply and Okay

Now, login to AppAdmin with Administrator/ciscocisco and run through the install again making sure that the AXL user authentication is configured correctly. All other configuration like licenses will be retained so there is no need to change/add/modify anything else. At the last screen, choose a user from the CUCM End Users database to be the UCCX Administrator. Once this is complete, close the web browser, open AppAdmin back up and login with the user selected.

Re: Cisco CRS Password Recovery

What if.... it was the windows admin account password that was lost/forgotten? 

Anthony Holloway

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Community Member

Re: Cisco CRS Password Recovery

Thank you Ryan!

Re: Cisco CRS Password Recovery

Hello,

Do you know the version of your CRS or at least the version of the CUCM version witch is integrated with, because the process changes in old CRS versions

<-------------------->

Walter    Solano

CCNA Voice

UCCX  Specialis

Community Member

Re: Cisco CRS Password Recovery

Hello. I have the similar issue. We use CUCM 7.1, UCCX 7.0.

An access to CUCM is configured through LDAP authentication. One of the corporate domain was broken, then it was recreated. After that I can't get an access to UCCX with admin user. It's interesting that I can see this user under the users list in CUCM and I can access UCCX with another user (with limitied rights). It seems like ldap integration is still working but something wrong with admin user. We tryed change a password for that user but it didn't help. I tryed use the "FRESH_INSTALL" procedure which is described in this post but when I try to log on with default user I have a blank page under this address:

http://UCCX_ip_address/appadmin/j_security_check.

Could anyone tell me what could it be? How can I log in with default username?

Thanks in advance.

Ruslan

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