we are using icm 7.1 with Cisco CTI agent desktop toolkit, all the call center PC are joined to the domain, when the user loged in the domain with his account which is domain user and open cisco CTI, there is no buttons active in the cti, but if he loged in with domain admin account all the cti buttons is active, please advice.
The agent's user account needs permissions to control the CTIOS registry settings on the agent PC. So the user must either be a Power User or Administrator on their pc, or permissions need to be manually set to allow them to run legacy applications and have full control of the "HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI Desktop\Ctios" registry key.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...