chances are you don't even need CTI OS for that. Now, how does that sound?
If it's about sending some information (the caller's telephone number) to Salesforce and reading back the result (which may be the customer number or other pieces of information) then all you have to do is to find the right Salesforce API and have your ICM script call that API (it's probably XML based). The result will be stored in call variables which may be presented in the CTI OS desktop.
For any custom 3rd party Salesforce (SFDC) integration requirements please reply.
Insert data into SFDC ( Salesforce) based on data entered by caller in Cisco CVP IVR / UCCX IP IVR Incomming Caller Details popup in SFDC Screen Display incomming caller data from SFDC in Cisco Agent Finesse Screen Initiate outbound call ( Click 2 Dial) from SFDC Screen Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Activity Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Case
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.