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New Member

cisco desktop administrator error

hi,

when i access the desktop administrator by following the below mentioned proceedure i am getting the error "CDUAI1000 Error while trying to load data. Ensure that the system path inlcudes the location of the WebAdminLib.dll". find also the attached files for error.

From the Desktop Work Flow Administrator menu bar, choose Desktop
Administrator > Side A. If your system includes redundancy, you can also
choose Side B.

Regards

Naresh Rathore

10 REPLIES
New Member

Re: cisco desktop administrator error

following is the proceedure which i used to get rid of the above problem.

On the Unified CCX server, add the location of the WebAdminLib.dll
(C:\Program Files\Cisco\Desktop\bin) to the Path environment variable.

1. In Control panel, launch the System utility.

2. On the Advanced tab, click Environment Variables.

3. From the list of system variables, select Path and click Edit.

4. In the Variable value field, locate the string C:\Program
Files\Cisco\Desktop\bin; and, using cut/paste, move it to the beginning of
the variable value string. This results in the DLL being accessed from the
correct location.

5. Click OK and close the System utility.

6. Stop the Cisco Unified Node Manager.

7. On the Unified CCX server, delete the teamadmin folder from these
locations:

C:\Program Files\wfavvid\tomcat_appadmin\webapps

C:\Program Files\wfavvid\tomcat_appadmin\work\catalina\localhost

8. Restart the Unified Node Manager, and wait till the services are
restarted.

9. Access Cisco Desktop Administrator and verify that you can navigate to
the Services Configuration > Enterprise Data > Fields page.

Regards

Naresh Rathore

New Member

Re: cisco desktop administrator error

That solved my problem.

Thanks,

New Member

Re: cisco desktop administrator error

Thanks for posting this, it worked perfectly.  Saved me a TAC case.

Shawn

New Member

Re: cisco desktop administrator error

I cannot see the agents under the supervisor window.

Agents go to reserved state when CSQ tries to forward the calls to the, but agents cannot answer the call

Agents cannot chat

I receive a similar message when i try to acces the Web CDA window - configuration services -- Fields

Appreciate support to solve this problem

Thanks

New Member

Re: cisco desktop administrator error

Thanks a lot Naresh, it solved my problem !

Re: cisco desktop administrator error

NHi Nareh,

Kindly I have followed the above steps but the CCM Node manager can't come up again

I rebuilt my server and still still find this error

So please advise on the step of locating: C:\ProgramFiles\Cisco\Desktop\bin in the variable field ?

Do I need to have only this path in the variable field or what are you mean about get it in the front of the line ?

Awaiting for your feedback

Thanks a lot

New Member

cisco desktop administrator error

I am having the same problem but I am using CCX 8.5 and it's in a linux server.  Any idea how to solve my problem?

New Member

Re: cisco desktop administrator error

Hi,

I'm having the same error, but I'm in a cluster environment with 2 UCCX servers?

Both Side A and B returns this error.

Does any of you done for the same setup?

Do I have to do the procedure on both Master and Slave servers?

which one first?

Thanks in advance,

Rui

New Member

Re: cisco desktop administrator error

Perfrom the follwing steps on primary server .

Step 1:
In Control panel, launch the System utility. On the Advanced tab, click Environment Variables. From the list of system variables, select Path and click Edit
In the Variable value field, locate the string
Add the following
C:\ProgramFiles\Cisco\Desktop\bin     
Click OK and close the System utility.

Step 2: 
Stop the Cisco Unified Node Manager.
Step 3:
On the Unified CCX server, delete the appadmin folder from this location:
C:\Program Files\wfavvid\tomcat_appadmin\webapps\
Step 4:
On the Unified CCX server, delete the localhost folder from this location:
C:\Program Files\wfavvid\tomcat_appadmin\work\catalina\

once you complete above  then need to perform the same on the secondary.

New Member

Re: cisco desktop administrator error

Hello,

The procedure had to be done on both servers. I've started on MASTER, afterwards on SLAVE. Due to Node Manager restarts, in the end I've come up with the same server being the MASTER for all services.

Best Regards,

Rui

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