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New Member

Cisco Desktop Administrator - Global Phone Book

using IPCC Exp. 4.03 and CAD 6.1. Need to mass import 1500+ names to global phone book. Some references have been made to c:\program files\cisoc\desktop_config\config\*.csv files that can be edited. I don't have this directory or any .CSV files under the cisco directory.

Anyone know how to do this on IPCC Exp. 4.02 using CAD 6.1?

Thanks.

7 REPLIES
Cisco Employee

Re: Cisco Desktop Administrator - Global Phone Book

There is no way to enter the entries in phone book in bulk.

New Member

Re: Cisco Desktop Administrator - Global Phone Book

Were you able to find a way to do this? I am having the same problem now. I need to create a phone book that has the same as DCD entries.

Thank you,

Veera

New Member

Re: Cisco Desktop Administrator - Global Phone Book

There must be a way to hack...err...access the LDAP source to allow this!

New Member

Re: Cisco Desktop Administrator - Global Phone Book

Anyone figure this out? Thanks!

New Member

Re: Cisco Desktop Administrator - Global Phone Book

Yes and no. The good news is relief is coming. The bad news is that we have to wait until late April/May for UCCX 7.0(1) SR2. Per Tom Sullivan at Calabrio:

I can confirm that we are making this change for SR2. This capability will be available for global phone books only. I believe SR2 is targeted for end of April/May 2009.

New Member

Re: Cisco Desktop Administrator - Global Phone Book

Great information. Thank you for the help! Nathan

New Member

Re: Cisco Desktop Administrator - Global Phone Book

If you really need a solution immediately, you might try playing with C:\Program Files\Cisco\Desktop\bin\EmployeePhoneBookUploader.exe. Only available on version 5 of UCCX this apparently got by the quality assurance process and was left in by mistake. I haven't successfully got it to work, but you might be able to if you ticker with it a bit.

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