This is close to the scenerio I working on now. We only have 2 Line phone so we dont have anywhere to put a VM ext on it.
- Personal Ext is Line 1
- Agent Ext is Line 2
We have a general VM box (ext 1999) set up for calls to go to during off hours. 1999 isnt on any phone. Since Line 2 (Agent Ext) doesnt have a VM box associated to it we would like to "Light and Prompt" to that 2nd Line when a message is in the general VM box (ext 1999).
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...