We recently installed IPCC 4.02 for the customer. They are claiming once a while their desktop agent software will be closed automatically. They have to relaunch the software again. Has anybody seen this problem? thanks
Yep, I just opened a TAC case today. I am running a 4 server 4.0(4)_build140 cluster. Currently I have one Agent reporting the problem. The Agent State Detail report shows the agent logging out immediately after disconnecting the call. The Agent swears that she is not closing the Desktop Agent. Today she handled 103 calls and 6 of the calls were immediately followed by the CAD closing.
So far, TAC is requesting we re-install the Agent software. We will try that tomorrow.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.