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New Member

Cisco Desktop Sync Service has crashed

Hi

we have uccx 7 with HA. The secondary server has the Cisco Desktop Sync Service shown as stopped (Red-cross) in the control center.

How can it be started?

Thanks.

6 REPLIES
New Member

Re: Cisco Desktop Sync Service has crashed

For benefit of others who have / might face the same issue:

Used the UCCX Install CD on the secondary server and did a "REPAIR" option, rebooted the server. The Cisco Desktop Sync Service is back in-service and working now.

New Member

Re: Cisco Desktop Sync Service has crashed

X2... Fixed it for me too.

Re: Cisco Desktop Sync Service has crashed

Dear,

I have exactly 100% the same issue, just want to check when you did the repair from the CD, what SR and Build you are running?

I'm currrently running 7.0(1)SR05_Build504

Regards,

Super Bronze

Re: Cisco Desktop Sync Service has crashed

Hi

Running a repair is probably overkill for this; the service has basically disabled as it has crashed more than a few times in a short period of time. It can happen to any UCCX service.

You can enable the process by using the CCX Serviceability Tool from Start/Programs  (see:http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808278d8.shtml)

OR by editng the registry (see:https://supportforums.cisco.com/thread/272334)

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: Cisco Desktop Sync Service has crashed

Every thing went fine after enabling the "Cisco Desktop Sync Service" from the seviceability. many thanks

New Member

Cisco Desktop Sync Service has crashed

Worked for me (vmware, no HA), thanks so much.

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