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Cisco E-mail Manager, Message Counts for Reporting

Hi to all, now I'm trying to make reporting for customer. In one type of report I need to know number of total messages that was received by specific agent, but problem is that I don?t know where to find it, I mean, in what db(CEM or ICM) and in what table this information is stored.

So, please, if anybody knows, tell me or where exactly I must to look for.

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Cisco Employee

Re: Cisco E-mail Manager, Message Counts for Reporting

The information you are looking for is in the CEM database specifically the mess-actions table. Please refer to CEM professional services guide that details the data dictionary to this table. I have provided a link below.

http://www.cisco.com/application/pdf/en/us/guest/products/ps840/c1667/ccmigration_09186a00800b6eeb.pdf

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