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Community Member

Cisco EIM agent and supervisor

Hello everyone,

I have a small problem to solve:

I have Cisco CIM EIM/WIM, and created a simple routing and supervisory script for EIM. It is IPTA, integrated solution.

What I want to do is to have agents receive inbound emails and supervisors receive only outbound emails for reviewing (accepting or rejecting) emails from agents.

Agents are receiving inbound emails and supervisors are receiving outbound emails from agents, and that's ok.

But supervisors are receiving inbound emails as well, and I do not want them to receive those emails, only emails from agents for reviewing.

I tried removing agent role from supervisors (in CIM admin console), but they are still receiving inbound emails.

Is there a way to resolve this? What should I configure or not configure for supervisors, not to receive inbound emails?

Thank you

Vlad

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