Cisco EIM: Identify country of origin

[lohjintiam]

Hi All,

I'm trying to segregate the rules for the email workflow based on the origin country where it came from. A simple example would be

a) if email from country A -> set priority 1

b) country B -> set priority 2

Is there a way to tell where the email came from through the workflow? Using data adapter link?

Thanks!

-JT-

[geoff]

You could do something with a branch node examining the caller's email address - if ends with ".de" (Germany), if ends with ".at" (Austria), etc.

Is this integrated with ICM or is it a stand-alone EIM, perhaps with UCCX for the voice channel?

Regards,

Geoff