Sorry for the delay, but with the Holidays I wasn't around my PC too often, and when I did try to respond the one day last week, the Community Forum was down for maintenance...
But anyway, thanks again for the reply. I know there is also Emails "IN_PROG" (*i.e. In-Progress), which I think would be when an Agent is in the process of replying/composing an email. Then there's "NOT_ST" (*i.e. Not Started yet), so I was assuming Pending had to be somewhere inbetween those 2 stages..? Also, does "SP" just stand for "Supervisor"?
I was looking through the PDF I found on Cisco's site for "Cisco Unified Web and E-Mail Interaction Manager Supervisor’s Guide" for release 4.3(1), and found a section that had the following:
"Email - Assigned but pending: Number of email activities assigned to the group, but on which work is pending (status as assigned; substatus as pending)."
So I'm thinking an email is considered "PENDING" when an Agent has been assigned an email, but has not started work on it yet... Does it have to be assigned to a "group" or can it be an email also assigned directly to an Agent, because the only reference to "Pending" was in that PDF under the section called: "User Group Attributes".
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...