We are running CEM 5.0. When an agent opens a message, the original message does not appear in the orinial message screen. It appears as an attachment, so you have to open the attachment to view the orginal thread. When a message comes in this way, it takes away the agents ability to choose the insert original option to paste the original thread in to the repsonse screen. It is like this on about half of our messages. I have verified the following role settings. For KNX_averageuser: automatically quote original message in response screen.
For KNX_averageuser: do not show original message field in response screen.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...