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Community Member

Cisco Emergency Responder

Does Cisco Emergency Responder support text messenging? if so, pls provide links

12 REPLIES
Hall of Fame Super Silver

Re: Cisco Emergency Responder

No it does not, can you elaborate on what you are attempting to accomplish?

Chris

Community Member

Re: Cisco Emergency Responder

Researching before purchasing, if Emergency Responder will notify a list of recipients via a web base service, and communicate with them on multiple channels such as voice, email, SMS, & IM [chat] should an emergency arrive.

Hall of Fame Super Silver

Re: Cisco Emergency Responder

Current CER can notify by automatic voice call and/or email via SMTP.

Chris

Community Member

Re: Cisco Emergency Responder

Hi, what about SMS/IM services?

Community Member

Re: Cisco Emergency Responder

Alphonsogriffin,

CER doesnt "really" Support SMS/IM but you could use the following Wireless smtp gateways to send a SMS message to onsite alert parties.

T-Mobile: phonenumber@tmomail.net

phonenumber@t-mobile-sms.de (Tmobile in germany)

Virgin Mobile: phonenumber@vmobl.com

Cingular: phonenumber@cingularme.com

phonenumber@mobile.mycingular.com

phonenumber@mms.mycingular.com

ATT: phonenumber@txt.att.net

phonenumber@mms.att.net

Sprint: phonenumber@messaging.sprintpcs.com

Verizon: phonenumber@vtext.com

Nextel: phonenumber@messaging.nextel.com

Cricket: phonenumber@mms.mycricket.com

Cesar Fiestas

Community Member

Re: Cisco Emergency Responder

Also,

when using extension mobility between PST and EST zones, how will the PSAP treat 911 calls.

Any links would be greatly appreciated.

Community Member

Re: Cisco Emergency Responder

when using emergency responder with extension mobility between PST and EST zones, how the PSAP treat 911 calls.

Any links would be greatly appreciated

Hall of Fame Super Silver

Re: Cisco Emergency Responder

CER comlpetely supports Extension Mobility, timezones are irrevelant here.

CER tracks which ERL (zone) a phone is connected to via a switchport or VLAN allocation, if you travel to another location and use EM to login to the phone the phone itself still belongs to apporiate ERL and 911 calls goes out locally as the Device CSS is used. Even if you use Device/Line approach for CSS it still works as only blocking CSS are applied to the Line.

Chris

Community Member

Re: Cisco Emergency Responder

Do you have any links?

Community Member

Re: Cisco Emergency Responder

Could you point me to a few links for additional reading with regards to the voice, email broadcast for CER and the mobility portion you talked about in the previous email?

Hall of Fame Super Silver

Re: Cisco Emergency Responder

Sure,

Check out the CER Admin Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cer/2_0/english/administration/guide/admin20.html

HTH, please rate all useful posts!

Chris

Check Out CallManager SRND

www.cisco.com/go/srnd

Community Member

Re: Cisco Emergency Responder

The exception to this would be a softphone or a phone which had been recently moved (I know this is not mobility) unless either the softphone was manually added to CER or the nightly scan was performed since the phone was relocated.

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