Cisco Finesse 11.6 Call Disconnects in VPN

[Anoop Krishnan]

I have a User who is using Finesse 11.6 from VPN and she is using a CIPC, as soon as the call comes it gets terminated, and the status goes from Ready to Not-Ready. 
This issue happens only when she is connected over VPN over any network provider. It works well, when she is in office. 

[Anoop Krishnan · Accepted solution]

This has been resolved after changing to Auto Answer with Speaker and then again moving to Auto Answer with Headset.

[karthickks0814]

Could someone please provide us steps to do this workaround?
I'm unable to find the exact steps to perform this. I'm new to cisco finesse. 

Thanks!  

[bill.king1]

I'm not sure why/how this fixed the original poster's problem, but they were referring to changes for the user in UCM/Call Manager, not Finesse.

[Andrew West]

An easy test, disable the Windows FW and see if the call connects before moving on to additional troubleshooting. 

You can also look at the WinFW IPC Rules for public\private networks