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Cisco Finesse 9.1(1)ES5 problem with variable BABuddyName

Hi,

I have sip dialer (cisco outbound option). In Import rule I have field: AccountNumber, FirstName and LastName for preview campaign.

I have problem with ukrainian and russian encoding, when agent recive call in CTI Toolkit Outbound Desktop for BABuddyName agent see

unreadable symbol, when agent recive call in Cisco Finesse agent for BABuddyName see empty FirstName and LastName.

6 REPLIES

Cisco Finesse 9.1(1)ES5 problem with variable BABuddyName

In database I see readable symbol

Cisco Finesse 9.1(1)ES5 problem with variable BABuddyName

Hi,

what do you see as the FirstName and LastName? Can you please provide a screenshot?

G.

Cisco Finesse 9.1(1)ES5 problem with variable BABuddyName

1.jpg

file for import

2,Андрей,Терещенко,0674639467,, - Result variable Name: ,

2,Andrey,Tereschenko,0674639467,, - Result variable Name: Tereschenko,Andrey

Cisco Finesse 9.1(1)ES5 problem with variable BABuddyName

Hi, indeed. I was curious about that comma appearing. Anyway, it looks like a Finesse bug, unfortunately.

G.

New Member

Re:Cisco Finesse 9.1(1)ES5 problem with variable BABuddyName

Hi, we have the same problem with russian language. Maybe we should open request to Cisco TAC :-)


Sent from Cisco Technical Support Android App

Re:Cisco Finesse 9.1(1)ES5 problem with variable BABuddyName

From Cisco TAC I recive replay that all language except english Cisco Finesse ver. 9 unsupported.

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