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Cisco Employee

Cisco Finesse 9.1.1 Security Concern

I’m working with a customer who has run into a known bug (CSCuj95347) that prevents the Finesse Server from authenticating to the AWDB using NTLMv2.  The workaround is to disable NTLMv2 within the Local Security Policy on the AW for both the Client and Server settings, which has resolved the issue.  However, the Windows Security engineer discovered that the packets in this traffic appear to have the “No encryption” flag enabled.  This is a concern for PCI compliance and a possible show stopper. 

A) The customer would like to know if there is a way to encrypt this traffic?

B) This bug is resolved in Finesse 10.0(1), but is the “No encryption” flag enabled is this version as well?

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New Member

Re:Cisco Finesse 9.1.1 Security Concern

Afraid not, per the 10.0 guide:

The Finesse JDBC driver is configured to use NTLM. Make sure the AWDB is also configured to use NTLM. Note Finesse does not support NTLMv2. If the AWDB is configured to use NTLMv2,Finesse cannot connect to the AWDB

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/installation/guide/CFIN_BK_CDE1E024_00_cisco-finesse-installation-and-upgrade.pdf&cd=1&ved=0CCcQFjAA&usg=AFQjCNGr4Yy9JqdGrsPAqH1_WrwW_aJUbw&sig2=JvEoNB41mH...


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Re:Cisco Finesse 9.1.1 Security Concern

Hopefully this bug will be resolved, but it's worth pointing out that PCI only demands encryption over the wire on untrusted networks like the internet. Since Finesse and AW are typically co-located on a private trusted network, PCI should not be an issue.

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