I am using Cisco Finesse version 10. Currently, one agent is available in Finesse Desktop. If new another agent logins with same agent ID (type wrong agent ID), the agent is signed out automatically. It is not convenient for the agent who have to login again.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...