Cisco Finesse - Not Ready Reason Codes

[brian1mcc]

Hi,

Can anyone tell me if it's possible to go from one not ready reason code straight to another without going ready in between?

Example:

Agent goes to lunch, selects Not Ready (Lunch). Comes back from lunch and goes to a meeting - they need to go to Not Ready (Meeting) - without going Ready.

Thanks,

Brian

[braclarke · Accepted solution]

Yes you can go from Not Ready - Meeting to Not Ready - Break for example, without going to Ready first.

[brian1mcc]

thanks!

[geoff]

Interesting. That's something one cannot normally do (CTIOS, CAD).

Regards,

Geoff

[brian1mcc]

No, you can't .. I've customised the CTIOS client to allow it.

Good to know that it's an 'out of the box' feature with Finesse.

[braclarke · Accepted solution]

Here is a link to the doc:

http://docwiki.cisco.com/wiki/Desktop:_Agent_State_Changes