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Silver

Cisco Finesse - Not Ready Reason Codes

Hi,

Can anyone tell me if it's possible to go from one not ready reason code straight to another without going ready in between?

Example:

Agent goes to lunch, selects Not Ready (Lunch). Comes back from lunch and goes to a meeting - they need to go to Not Ready (Meeting) - without going Ready.

Thanks,

Brian

2 ACCEPTED SOLUTIONS

Accepted Solutions
New Member

Cisco Finesse - Not Ready Reason Codes

Yes you can go from Not Ready - Meeting to Not Ready - Break for example, without going to Ready first.

New Member

Cisco Finesse - Not Ready Reason Codes

5 REPLIES
New Member

Cisco Finesse - Not Ready Reason Codes

Yes you can go from Not Ready - Meeting to Not Ready - Break for example, without going to Ready first.

Silver

Cisco Finesse - Not Ready Reason Codes

thanks!

Green

Cisco Finesse - Not Ready Reason Codes

Interesting. That's something one cannot normally do (CTIOS, CAD).

Regards,

Geoff

Silver

Cisco Finesse - Not Ready Reason Codes

No, you can't .. I've customised the CTIOS client to allow it.

Good to know that it's an 'out of the box' feature with Finesse.

New Member

Cisco Finesse - Not Ready Reason Codes

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