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Cisco Historical Report View Limitations

We are running Cisco UCCX 7.0. Running Cisco historical reports version 7. I was wondering if you can provide access to historical reports only for those contact service queues who the person logging in is a part of? I would rather a supervisor in one call center not be able to run and view reports for another call center.

Is it possible to limit this?

1 REPLY
VIP Super Bronze

Re: Cisco Historical Report View Limitations

You cannot partition reporting access in that fashion. The UI only provides you an IVR and ICD checkbox option.

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