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New Member

Cisco Historical reports Data Mismatches

dear all

 

i need to ask you about cisco Historical reports, i am using UCCX 8.6 and CUCM 8.6

i am collecting data of calls presented handled and Abundant from these three reports:

ccdr Call detail
csq detail
call abandont detail

from all these reports data is different and difference is around 1000 calls of all month, abundant presented and handle all three are showing data mismatched,

 

Second question is which report i should use to get data of: presented calls, handled calls abundant calls and per agent abundant calls, please suggest 

 

 

please help me to resolve this issue 

 

3 REPLIES
New Member

Kindly read the following for

Kindly read the following for better understanding of their relationship

a) UCCX Reporting Guide - Data reconciliation between reports

b) UCCX Report Developer Guide - Interpret Database Records

 

Thanks!

-JT-

New Member

i have read before but its

i have read before but its not what i want , i need to know why no of calls figure is changed in these reports, also please suggest me any report from where i can get calls presented handled and bandunt details 

For the issue you are having

For the issue you are having with your Historical Reports check and see if this might be what you are experiencing:

CSCua33885

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