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New Member

Cisco IP IVR 8.x port utilization during peak hours

Hi,

We have IP IVR 8.x with 100 ports integrated with CUCM 8.x & ICM 8.x.I want to monitor how much ports(of 100) are used during peak hours ie want to monitor port utilization during peak hours atleast for a week. How can i achieve this?

Thanks

KMS

3 REPLIES

Cisco IP IVR 8.x port utilization during peak hours

For real time you could look at the Real Time Reporting page and go to Overall UCCX report.  I'm sure there's a way to get this information in RTMT, but I would have to poke around to find it.

david

New Member

Cisco IP IVR 8.x port utilization during peak hours

Hi David,

Could you please provide your inputs as above.

Thanks.

Re: Cisco IP IVR 8.x port utilization during peak hours

Your best bet is to try this.

https://supportforums.cisco.com/thread/2065484 I posted some additional options on my site (

http://dmacias.org/2013/04/01/determine-busy-hour-from-ucce-tcd/) using that same post.  This should get you pretty close to the number you're looking for, however if you ask your voice provider to give you counts on your toll free numbers to validate, then you will have exact numbers.

david

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