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New Member

Cisco IP Phone Agent problem

Hi all,

I am trying to setup the IPPA service for IP Phones using UCCX 5. I went through all the steps but when I tried to use the service i got the following error : "Cannot connect to the IP Phone Agent service". I past the service url in my browser and got this :

<CiscoIPPhoneText>

<Title>Error</Title>

<Text>Cannot connect to the IP Phone Agent service.</Text>

<Prompt/>

-

<SoftKeyItem>

<Name>OK</Name>

<URL>Key:Services</URL>

<Position>1</Position>

</SoftKeyItem>

</CiscoIPPhoneText>

What 's wrong here.

Please advice.

Regards

5 REPLIES
New Member

Re: Cisco IP Phone Agent problem

I have the same problem anyone find a solution?

Re: Cisco IP Phone Agent problem

Please check if you are using the correct configuration:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801c5765.shtml

HTH

Please rate this post if was helpful

Walter Solano

CCNA Voice

Cisco UCCX Specialist

New Member

Re: Cisco IP Phone Agent problem

I have verified the url serveral times.

http://10.12.200.25:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

When the service is used I recieve the message (Cannot connect to the IP Phone Agent service.)  Samething if I try the url in a web browser.

What logs can I review to see if something else is pointed out?

Super Bronze

Re: Cisco IP Phone Agent problem

Hi

I would probably start with the logs in c:\program files\cisco\desktop\log (starting ippa* I think, or will have ippa in the filename).

Perhaps post those back....

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: Cisco IP Phone Agent problem

This ones could work Cisco CallManager Cisco IP Phone Services

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