Check if this agent is running anything different on their system than an agent that is not seeing these events (anti-virus, security app, etc.). Is auto answer enabled at the agent desk setting or on CallManager?
We are getting this error as well and we can reproduce it at will.
Its not a client side issue, as the problem occurs on the productino system,
but not on the test environment, and I have tested with the same client / PC.
The CTIOS client output is the Same as Alan's extract above.
UniqueObjectID:call.5006.50409388.58885 CallStatus:6 MessageID:eCallFailedEvent ErrorMessage:The call has failed for an unknown reason. ICMEnterpriseUniqueID:icm.149552.249 DeviceUniqueObjectID:device.5006.58885)
The popup with the "The call has failed for an unknown reason" occurs when
the CVP RONO timeout expires and the CVP takes the back from the desktop.
Any ideas on why this error / popup is occuring?
It would not seem to be a software build issue since the test and production versions are running the same versions
The Agent Desk Settings RNA timer should be adjusted to make the agent not ready a couple of seconds before the CVP SIP RNA timer kicks it. This then causes a router requery. You configure your Queue to SG to support Requery, and push the call back through the Q2SG and then kick up the priority as it comes out and you play the greeting. Excuse me if you know all this.
It's just that I have RONA working with CAD (I know - you are using CTIOS) and never saw any error messages.
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