When CTIOS starts, it reads all agent information from the ICM configuration database. New agent information, added while CTIOS is running, is transferred from the ICM server to the CTIOS in real time. Therefore, when the new added agent logs in, the correct agent name and skillgroup appears in the titlebar of CTIOS Agent Desktop/IPCC Supervisor Desktop. However, when modifying the name of an existing agent and or dynamically re-skilling the agent, the new name of the existing agent and/or skillgroup change is not transferred to CTIOS from the ICM server until CTIOS service is cycled,For complete info refer the following URL
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.