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Cisco IPCC Express Supervisor Desktop login failure

I have a user who is configured as a Supervisor in CRS administration.

Her password has been updated in CCM Global Directory user information.

The computer was recently re-imaged and the Supervisor Desktop was installed, she cannot login as before.

Nothing looks out of place but she cannot login

Thank you,

B

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Cisco IPCC Express Supervisor Desktop login failure

What version of UCCX? I'm guessing 5.0 or below. In which case have her try her username as the password

Additionally, if you are using version 5.x or below you can reset it via the Cisco Desktop Administrator utility.

Reason being, UCCX 7 and above authenticate against UCM for supervisor passwords, prior versions didn't.

Tanner Ezell www.ctilogic.com

Re: Cisco IPCC Express Supervisor Desktop login failure

Glad to hear it was something simple!

Cheers

Tanner Ezell www.ctilogic.com
3 REPLIES

Re: Cisco IPCC Express Supervisor Desktop login failure

What version of UCCX? I'm guessing 5.0 or below. In which case have her try her username as the password

Additionally, if you are using version 5.x or below you can reset it via the Cisco Desktop Administrator utility.

Reason being, UCCX 7 and above authenticate against UCM for supervisor passwords, prior versions didn't.

Tanner Ezell www.ctilogic.com
New Member

Re: Cisco IPCC Express Supervisor Desktop login failure

I'm using IPCC Express Standard 4.0

You get 5 stars for this one my friend.

It had reverted back to the user ID.

Many Thanks

bmiller

Re: Cisco IPCC Express Supervisor Desktop login failure

Glad to hear it was something simple!

Cheers

Tanner Ezell www.ctilogic.com
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