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New Member

CISCO IPCC MONITORIZATION

Our customer has a Cisco IPCC Express environment and he wants to monitorize, in real-time, the state of the system in some graphical way (incoming calls, state of agents, etc.).

Is there any Cisco recommended tool for this? In case the recommendation is the Supervisor Desktop, is it possible to personalize it?

Thank you very much.

4 REPLIES
VIP Super Bronze

Re: CISCO IPCC MONITORIZATION

This is called a wallboard application. There are several vendors that provide this but not Cisco.

Here are two examples:

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Re: CISCO IPCC MONITORIZATION

Also, yes, the Supervisor Desktop is highly customizable, to include setting threshold that take actions like playing a alert sound, or sending e-mails.

Anthony Holloway

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New Member

Re: CISCO IPCC MONITORIZATION

Do you know if there is any simple way of viewing real-time queued calls and real-time incoming calls in the system? If we can show this information in the wallboard, it could be enough.

Thanks!

VIP Super Bronze

Re: CISCO IPCC MONITORIZATION

Aggragate information is available through the real-time tables in SQL. This is what all available wallboard products use. You cannot see individual calls though. The information visible through SQL is very similar to what you can see in CSD.

Database Schema Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)

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