I see that Jabber for Windows is now supported as an agent endpoint device (in softphone mode) in UCCX 9.0(2), but I'm not sure if I can replace IP Communicator just yet. Our agents currently use deskphones with extension mobility so they can work remotely by logging into their device profile in IP Communicator. As you probably know, this scheme is required due to limitations on line sharing imposed by UCCX 8.5.
As a test, I enabled extension mobility for a Jabber for Windows softphone (e.g. CSFxxxxx), but I could not find any support in the user interface for logging into a profile. Does anyone know if this is possible or if the line sharing restriction does not apply to CSF devices?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...