I am trying to setup UCCE Web Callback. but facing error when integrating Cisco Blender 7.0.2 & WIM 9.0. I would appreciate if anyone could help me on this. The error message i get is : Collaboration: RMI Link to eimwim is down: Reason Transport link is down.
I have also attached the screenshots of my configuration & alert message herwith.
In EIM 9.0.2 the configuration for listener is removed completely as there is no dependence on EIM for call back.
If this is just call back, that you’re planning to use then we don’t need the connection between CMB and WIM you can remove the configuration. However, please increasing the verbose level to 10 and capture the logs for blender and share it with us and verify the CTI logs for more information.
All communication happenes between CG and CMB for creating a call. WIM will pass the phone number to CTI and CTI will communicate with CMB and blend the call and other routing is same on UCCE side.
Did you happen check with TAC on this?
I will go through the logs and see if I can find anything, but a session could you help more to debug this issue. I would request you to work with TAC first they know how to resolve these type of issues.
Cisco and/or its subsidiaries. All rights saved. Cisco Confidential 102 Local Agent Connections Internet Agent Connections Windows Application Server Windows Database Server Windows File Server Windows Messaging Server Windows Services Server Windows Data Server Windows Call Server Windows Web Server MR PIM CTI Svr AWDB EAAS Listener DAL RX/DX Windows Web Server Windows Application Server Windows Media Blender DAL
I seem to be facing a similar issue in my lab. Callback was working 100% until I patched my system to 9.0(2). Yes the transport link is down on CMB as the services server is no longer listening on the configured port, but what I have found is that after I restart CMB, callback works for a while and then stops. If I check the UCCE routing script, there does not seem to be any requests hitting the call type for agent availability. When I restart CMB it starts working again.
Also, if you look at Cisco docwiki, EIM/WIM 9.0(2) is only supported on UCCE 10...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...